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Since they used each other’s devices and payment methods several times, we had to reject the complaint. The player from Austria had deposited money using her husband’s phone bill and won 600 euros. However, after attempting owo withdraw the winnings, the casino had closed her account, alleging third-party involvement. Despite her providing documentation and credit card verification, the issue persisted. We clarified that according to the casino’s rules and our Fair Gambling Codex, players should have only used payment methods registered in their own name. As the player acknowledged that the phone bill was in her husband’s name, we considered the casino’s actions as justified and rejected the complaint.
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The player from Australia had submitted a withdrawal request less than two weeks prior jest to contacting us. We had advised the player to be patient and wait at least czternaście days after requesting the withdrawal before submitting a complaint. However, due owo the player’s lack of response to our messages and questions, we were unable jest to investigate further and had owo reject the complaint. The player from Bosnia and Herzegovina had been waiting for a withdrawal for less than two weeks.
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We had also provided him with an article jest to read about Payout ratio (RTP). The player decided jest to stop playing at the casino and we, therefore, rejected the complaint as per his request. We had also offered him the option to share his experience with other users pan our website. HellSpin supports a range of payment services, all widely recognised and known for their reliability. This diversity benefits players, ensuring everyone can easily find a suitable option for their needs.
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- The player from Germany had been waiting for a withdrawal for less than two weeks.
- If you wish owo come back to a big standard screen, switch to your desktop version of HellSpin casino and continue having fun.
- After successfully providing the required documentation, the casino claimed he had a duplicate account, which led owo a rejected withdrawal.
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- While live chat provides immediate assistance, some players may prefer to send an email for more detailed inquiries or concerns that require additional information.
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- The casino was confirmed jest to have held a Curaçao Interactive Licensing (CIL) license.
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- Despite having a verified account and compliant KYC documents, his withdrawal requests remained under review, as per customer service.
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Owo register, just visit the HellSpin website and click mężczyzna the “Register” button. Then you’ll be asked owo enter your email address and create a password. Jest To get special bonuses and deals, it’s a good idea owo sign up for newsletters. The apps will work mężczyzna Huawei Mate, Note, Nexus and P&Y devices and the Sony Xperia series. HellSpin didn’t cut any corners with its app but focused on providing a premium experience non-stop.
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- The complaint has been reopened after we were contacted żeby the player.
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